PAYMENT METHODS
ONLINE ORDERS: We accept all major credit cards. Online payment via credit card will be processed securely through Stripe. We do not accept money orders, checks, or cash for online orders.
RENTAL + DESIGN SERVICES : All services will be billed to the client. We accept all major credit cards, cash, and checks made out to Curated BY CASTLES.
INTERIOR CLIENT PRODUCT: PURCHASES PROCESSED THROUGH OUR SIDE DOOR TEAM. WE ACCEPT ALL MAJOR CREDIT CARDS WHEN PURCHASING DIRECTLY FROM OUR SHOPPING LIST. CLIENTS ALSO HAVE THE OPTION TO PAY VIA CHECK CASH & WILL BE BILLED FOR SELECTED PRODUCT.
ORDER PROCESS
We do not offer refunds for any order. We will exchange eligible merchandise or provide store credit for the cost of the item including tax, but not the cost of shipping. The customer is responsible for the cost of shipping and handling for the original order and the return to HQ.
To process a return as an exchange or for store credit, please adhere to the following steps:
Notify HELLO@CURATEDBYCASTLES.COM of the need to exchange merchandise within 14 days of the order date. You will receive an e-mail with an exchange form attached to complete and send back along with receipt and merchandise.
Ship merchandise along with receipt and exchange form to address shown on exchange form.
Once merchandise has arrived, CURATED BY CASTLES will process the return for an even exchange or store credit by providing the customer with a coupon code in the amount of the original order without shipping and handling cost.